Legal Document
Privacy Policy
Last updated: 17 May 2026
Alam Motor Auto Parts ("we", "us") is committed to protecting the privacy of our visitors and customers. This policy explains how we collect, use, and protect your personal data in accordance with Indonesia's Personal Data Protection Law No. 27 of 2022 (UU PDP) and its implementing regulations.
1. About Us (Data Controller)
Alam Motor Auto Parts
Bintaro Trade Center (BTC), Blok G3 No. 7
Tangerang Selatan 15260, Banten, Indonesia
Phone: (021) 7452247 · WhatsApp: +62 812-8811-8841
2. Personal Data We Collect
- Contact data: phone/WhatsApp number and name you provide when contacting us.
- Order data: spare parts queried, your car make/year, shipping address (for online service).
- Technical data (automatic): IP address, device type, browser, operating system, pages visited, referral source, visit duration.
- Cookies and similar technologies: see our Cookie Policy.
We do not collect sensitive data (such as religion, health, or political affiliation) or data from children under 18.
3. Purpose and Legal Basis
| Purpose | Legal Basis |
|---|---|
| Answering inquiries via WhatsApp/phone | Consent + your request |
| Processing orders and shipments | Contract performance (Art. 20(2)(b) UU PDP) |
| Accounting and tax | Legal obligation |
| Website security and operations | Legitimate interest |
| Marketing communications (if you opt in) | Your explicit consent |
4. Sharing with Third Parties
We do not sell your personal data. We share data only when necessary:
- Courier services (JNE, J&T, SiCepat, Pos Indonesia) — for order delivery.
- Technical service providers — hosting, payment processing (when available), Google Fonts (typography loading).
- Authorities — when required by law or court order.
5. International Transfers
Some of our service providers (Google Fonts, hosting providers) may process data outside Indonesia. They adhere to internationally recognized data protection standards.
6. Data Retention
- Contact data: 2 years from your last interaction.
- Transaction data: 10 years (accounting/tax obligations).
- Technical data (logs): 12 months.
- Marketing consent: until you withdraw consent.
7. Your Rights as a Data Subject
Under Articles 5–15 of UU PDP, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Delete your data ("right to be forgotten")
- Restrict or object to processing
- Data portability
- Withdraw consent at any time, without affecting prior lawful processing
- File a complaint with the Ministry of Communication and Informatics (Kemkominfo)
To exercise these rights, contact us via WhatsApp +62 812-8811-8841 or phone (021) 7452247. We will respond within 72 hours.
8. Data Security
We implement reasonable technical and organizational measures (restricted access, strong passwords, HTTPS connection) to protect your data. However, no internet transmission is fully secure; you use this website at your own risk.
9. Policy Changes
We may update this policy from time to time. The latest version is always available on this page, with the relevant "last updated" date.
10. Contact
Questions about this policy? Contact:
Alam Motor Auto Parts
WhatsApp: +62 812-8811-8841
Phone: (021) 7452247